Hazal is very satisfied with the result
Resolved
Dyson Failed Me: Three Months Waiting for a Promised Part
Hazal
May 12, 11:52 am
25"Thank you for the quick solution"
I Bought the Dyson Airwrap Right Before New Curling Attachments Were Added
Hyry
May 19, 3:57 pm
7
I purchased the Dyson Airwrap i.D hair dryer directly from Dyson’s website. Shortly after I placed my order, Dyson launched an updated version of the same product with additional curling attachments—at the exact same price.
Naturally, I wanted to return mine and order the improved version. But when I reached out to Dyson, they told me the return period had expired, and there was nothing they could do. I wasn’t even aware of the new release in time.
Now I’m stuck with a version that doesn’t include the new, more useful curling heads—yet I paid the same amount as those who received more value. I’m willing to return the two original attachments I received, which honestly don’t work well for me anyway. The product is still unused and in perfect condition, just as it was delivered.
All I’m asking is for Dyson to exchange or provide the two newer attachments so I don’t feel shortchanged for buying just days too early. I’ve attached photos of my product, the one I wish I had bought, and the differences in attachments. Dyson, please make this right. I didn’t get the full value others are now receiving for the same price.
May 27, 10:24 am (7 days after complaint)
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