Dyson did not send the replacement part they promised. My old product broke down, so I sent it in for repair. They told me it needed to be replaced. When I checked the new product they were going to send (Dyson Airwrap ID), I noticed that it didn’t include the diffuser attachment. I said I would only accept the replacement if they also sent the diffuser. They agreed, and I completed the exchange on February 28, 2025. It’s been nearly three months now, and I still haven’t received the diffuser attachment. I’ve called customer service maybe ten times during this process, and no one has been helpful. I have curly hair, and I specifically bought the Dyson for the diffuser. Right now, my 20,000₺ investment is useless. Please, buy from brands that actually offer support and communication. Dyson is definitely not one of them. For the past three months, I’ve been checking every day to see if I can buy the diffuser myself. On top of that, they even told me that I am supposed to call them and remind them. This level of customer service is unacceptable. They promised to send me the part three months ago, and I’m still waiting.
I purchased the Dyson Airwrap on February 10, 2025, expecting the top-tier performance Dyson promises. Unfortunately, it has already started to lose power and no longer functions like it did when I first bought it. On May 2, I contacted Dyson customer service to explain that the device wasn’t perfor...
Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls...
I purchased the Dyson Airwrap i.D hair dryer directly from Dyson’s website. Shortly after I placed my order, Dyson launched an updated version of the same product with additional curling attachments—at the exact same price. Naturally, I wanted to return mine and order the improved version. But when...
I was informed that my Dyson Airwrap device would be replaced with the new model, and within this scope, the product was shipped and delivered to me. However, the package only contained one brush attachment and one curl attachment — the main body of the device was not included. When I contacted Dyso...
On March 24, I submitted a service request for my Dyson Airwrap (ID provided), due to power issues I believed were related to insufficient voltage. After waiting days, my product finally arrived back from service yesterday. However, what I received was completely unacceptable. The service note claim...
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