Dyson Sent Me a New V15 Total Clean Vacuum With a Dented Metal Part Inside

48

We purchased the Dyson V15 Total Clean upright vacuum cleaner from Media Markt. Although the outer box was undamaged and we personally removed the security seals, the metal part inside the dust container had a visible dent (such as a bend or fold). We contacted the Media Markt branch where we bought the product, and it was sent for service. Despite being brand new and never used, a part replacement was offered for my product. I request that my brand-new, unused product be replaced with a new, undamaged one. We have a video recording of the box and product unboxing process.

December 19, 2024 9:20 AM (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

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