We purchased the Dyson V15 Total Clean upright vacuum cleaner from Media Markt. Although the outer box was undamaged and we personally removed the security seals, the metal part inside the dust container had a visible dent (such as a bend or fold). We contacted the Media Markt branch where we bought the product, and it was sent for service. Despite being brand new and never used, a part replacement was offered for my product. I request that my brand-new, unused product be replaced with a new, undamaged one. We have a video recording of the box and product unboxing process.
In October 2024, I purchased a Dyson V15 vacuum cleaner from Media Markt, and my product is still under warranty. Three days ago, the seal in the dust bin came off and could not be reattached. This is not the first time I have faced this problem. Previously, the same issue occurred, and the service...
About six months ago, I purchased a Dyson V15 cordless vacuum cleaner. This was actually my second Dyson cordless vacuum, as I had been satisfied with the first one. However, the seal in the dustbin came off and tore. I was told that the part would be replaced under warranty and that both the dustbi...
I have been using a Dyson V15 vacuum, and about two weeks ago, while cleaning the dust bin, the red plastic latch came off very easily. I immediately contacted Dyson customer service, and they sent me a replacement part. However, despite handling it with extreme care, the exact same issue happened a...
I sent my Dyson V15 model vacuum cleaner in for service due to a problem with the top chamber. Before sending it, I spoke with customer service and received assurance that there would be no issues during the service. However, when my vacuum cleaner returned from service, its hose was visibly battere...
I purchased a Dyson V11 vacuum cleaner from Media Markt in 2020. On September 8, 2024, before the warranty period expired, I encountered an issue with the vacuum cleaner's battery. I contacted Media Markt customer service for a replacement, and the customer representative created a record for the is...
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