Dyson Sent Me a New V15 Total Clean Vacuum With a Dented Metal Part Inside

Can
December 13, 2024 3:51 PM48

We purchased the Dyson V15 Total Clean upright vacuum cleaner from Media Markt. Although the outer box was undamaged and we personally removed the security seals, the metal part inside the dust container had a visible dent (such as a bend or fold). We contacted the Media Markt branch where we bought the product, and it was sent for service. Despite being brand new and never used, a part replacement was offered for my product. I request that my brand-new, unused product be replaced with a new, undamaged one. We have a video recording of the box and product unboxing process.

December 19, 2024 9:20 AM (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1

Dyson V15 Terrible Customer Support

Büşra
September 19, 2023 1:08 PM58

I sent my Dyson V15 model vacuum cleaner in for service due to a problem with the top chamber. Before sending it, I spok...

Dyson V8 Absolute Vacuum Poor Service Experience

Leyla
August 8, 2024 3:29 AM123

My Dyson V8 Absolute vacuum cleaner has started working intermittently in max mode, despite being carefully used. I live...