A word of advice for anyone considering buying the Dyson V12 Detect Slim Absolute: be aware that there are no spare parts stocked in Turkey. As an electronic product with many components, it’s prone to malfunctions or damage. While it does come with a two-year warranty, the replacement parts can take up to a year to arrive. My vacuum’s tube broke, and although we requested a replacement and are willing to pay for it, it’s been 20 days without any updates on when it will arrive. Previously, we waited a whole year for another part to be replaced.
Currently, my vacuum is unusable due to the missing tube, and customer service cannot provide an estimated arrival time as they are waiting for stock from the UK. I’m now forced to buy another vacuum. In essence, if you’re purchasing a Dyson vacuum, you might need to buy a backup vacuum as well. If Dyson cannot maintain a spare parts inventory in Turkey, they should reconsider selling their products here.
I bought the Dyson V15 Total Clean vacuum cleaner about a month ago for ₺26,000. Shortly after, I noticed that the vacuum cleaner’s pipe and body woul...
I own the Dyson V12 Detect Slim Absolute, and I’m extremely disappointed that the tube connecting to the dust bin has already cracked. This vacuum is marketed as a premium product, and it’s unacceptable that such a critical part would fail so quickly. When I contacted Dyson customer service, I was ...
We’ve been very happy with our Dyson V12 vacuum until the main connection tube broke, and now, that satisfaction is turning into regret. On September 12, 2024, I had a video call with Dyson Turkey representatives, and they confirmed the part order. However, after 18 days with no updates, I called th...
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
Even though I have been using my Dyson V12 vacuum carefully, the wand (pipe) broke about two months ago. I contacted Dyson’s official website to purchase a replacement part, but I was informed that the wand has been out of stock for a long time and that they would be unable to assist me until it bec...
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