Dyson V11 Total Clean Vacuum Cleaner Order Not Registered

Burcu
Dyson
40

I ordered a DYSON v11 total clean vacuum cleaner from Dyson.com.tr with order number 7001564566. When I talked to customer service to check my order, they said that the order details were not reflected in their system. Black Friday week will end tomorrow. That's why I won't be able to order at a discount again. I received an e-mail from Dyson stating that your order was received and the payment was confirmed by my bank, but I do not understand how customer service cannot see this order. Dyson always advertises to buy products through our website but cannot see the order purchased from its website. I request that my product be sent by DYSON as soon as possible. Otherwise, I'll think Dyson is taking overorders from their stock and returning people's money after using them for a while.

Dyson
November 30, 2023 6:49 PM (1 day after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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Mehtap
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"They called from Dyson and explained that the contents of the package were new, but the issue was due to using a returned product box for packaging. They said that if there was any problem, I could open and use the product anyway, as it was within the 14-day trial period. As stated, I opened and used the product and there is no problem, but such a large and reputable company making such unpleasant mistakes should also be taken into consideration. Thank you."

Dyson Sent a Previously Returned Product
Dyson Sent a Previously Returned Product
1 Support