I purchased a vacuum cleaner for my company through the Dyson Turkey website and filled in all the required fields with my company details to ensure the invoice was issued correctly. However, the invoice was sent by email 10 days after my order and was incorrectly issued to me personally instead of to my company. I canceled the individual invoice, provided my company details again, and requested a corrected invoice. Despite this, Dyson claimed they could not cancel or reissue the invoice because the 7-day billing period had passed. How could I respond within 7 days when I only received the invoice after 10 days? To make matters worse, I received their response on Saturday, November 9, when Dyson support was unavailable over the weekend. By the time I reached them during the week, I was told there was no way to resolve this issue. I reopened a complaint, only to be told the same thing again, with no escalation or further support. This lack of professionalism and accountability is shocking. How can a company as prominent as Dyson struggle to manage its accounting process properly? I sincerely hope my complaint is resolved, but it feels like complaints are not a priority for this company. It is frustrating to purchase from a company that cannot even issue a correct invoice, let alone provide adequate support when errors occur.
I purchased a cordless vacuum cleaner from Dyson's official website on July 31, 2023. I requested a corporate invoice and filled out the necessary information. However, the company issued a separate invoice but did not send it to me. I became suspicious after ten days of not receiving the invoice vi...
On October 22, 2025, I purchased a Dyson Cyclone V10 Absolute vacuum cleaner through the Dyson website on behalf of the company I work for. However, the invoice was issued as an individual invoice instead of a corporate one. When I noticed the mistake, I contacted your customer service team on Octob...
On August 14th, we purchased the Dyson Purifier Humidify+Cool product from dyson.com.tr. During the purchase, as we required a company invoice, we selected the company option and provided our company's tax number and related information. The product was dispatched promptly within 2 days. Subsequentl...
Even though it's been 20 days since I bought something from Dyson, they still haven't sent me an invoice. This is very frustrating. I have called them 5–6 times, started a form, and sent 4–5 emails, but they keep telling me that there is a problem with their system and that they will send the invoic...
I recently purchased a Dyson V15 Detect Absolute cordless vacuum cleaner (Product Code: 394451-01) through Dyson's website with order number 7001208511. I had requested a corporate invoice for the product. However, they disregarded my request and issued an individual invoice without my consent. When...
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