I bought the Dyson Detect Submarine vertical vacuum cleaner. I was charged ₺29,999 on my card, but I didn't receive any email, SMS, or order number. After my initial call, I was assured that I would receive an update within 48 hours. However, when the promised information failed to arrive, I reached out to them once more and they promptly created a file code. They brought up problems with the payment system, explaining that they were unable to cancel because it did not show up in their systems. Despite successfully processing my credit card payment, I am still awaiting the arrival of my product. Additionally, I have not received a refund or been given an order number. They claim to be working on resolving the issue but fail to give a specific timeframe. I'm curious about the remaining wait time for my money refund and the party responsible for the interest charges if I postpone my credit card payment. I really hope this issue gets resolved quickly. A common problem has been encountered by numerous individuals who have made purchases on their websites in the recent past. I had complete faith in it as a reputable seller, but now I deeply regret my decision. File number: 27092933
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
I tried to order a recently released air purifier from Dyson's website on March 18, 2024, at 17:21. Despite a deduction of ₺26,999 from my credit card account, no order was processed. Apologies, but it seems like there was an error on the website. There was no reply through SMS or email. Upon reachi...
I bought a Dyson V8 from the Dyson online store on December 8, 2023, for ₺8,999.00. My credit card was charged right away for a 9-month payment plan. However, Dyson did not give me an order number during this time, and there were problems with the online system. When I called Dyson, they told me tha...
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