Dyson Turkey Received The Payment But Did Not Create An Order

We purchased the "Dyson V12 Detect Slim Absolute" model vacuum cleaner through Dyson's own website. After entering the payment information and completing the transaction, the page showed an error. Despite the payment being processed, no order number was provided to us. We received no notification via email or message. Following this incident, I visited your Atakule and Kentpark branches in Ankara, Turkey, seeking a solution to the predicament we faced. I requested assistance in retrieving the product from the store, as we had bank documentation confirming the payment. However, we were informed that the stores were unable to assist and directed us to contact customer service.

After numerous attempts, we finally reached a customer representative via phone, but they were unable to locate our order due to the absence of an order number. Despite there being a specified return period, we were advised to wait. What if the product fails to arrive after the return period elapses? Or if I opt for a return and wish to repurchase the product from the store the next day, what recourse will be available to me if the price has increased?

Even if we acknowledge there may be an issue with the website, I find it unacceptable that there are no customer representatives available in your stores and that we are left struggling over the phone without a resolution. We never anticipated encountering such an issue with a reputable brand like Dyson. I demand a prompt resolution to this situation, or I will pursue legal action.