Approximately 2 years ago, I purchased a Dyson V10 cordless vacuum. Within a month of use, the edge of the swivel head broke. We contacted customer service, and they promptly sent us a replacement part, but we never opened the package. We continued using the vacuum until it broke again.
Last September, we decided to open the new package, but found that they had sent us a V12 model swivel head instead. We contacted the brand again, and they came and collected the unused, packaged product. Unfortunately, it has been over a year, and they have still not sent the correct replacement head. They promptly collected the unopened package from us, but they are not sending the right part.
We have been writing and calling continuously, but there is still no news. We cannot use the vacuum without the correct head. They keep saying the new part has not arrived yet. You have taken the head from us, but you are not sending the correct replacement part that we are entitled to. We are at a loss as to whom we should complain to. My husband wrote this from here, and I am writing, even though I know it will not be resolved. The brand is not resolving our issue. If they are not going to provide the part, I don't understand why they are selling the product.
My Dyson upright vacuum cleaner has not received a replacement part for 1 year. They kept stalling, we wrote here, they called and said they would send it, but it still hasn't arrived. Now the warranty period has also expired, and because that part was missing, the carpet cleaning head also broke. There is no new one in stock, the product we bought has become trash, we haven't been able to use it for months. I don't understand what kind of company this is. You sell so many products, but there are no spare parts. We couldn't get the product we requested before the warranty period expired. We have filed complaints and called many times. Enough is enough, they are literally mocking us.
The main cleaning head of my Dyson V10 vacuum has broken. Although the product is no longer under warranty, I believe that even if it were, Dyson would still classify this as “user error” and refuse assistance—just as they did with another part I had replaced before. At that time, I accepted the exp...
We can't use our Dyson vacuum because the head is broken. I informed customer service that the part was defective and had already been sent for replacement, but they keep insisting that the part will only be replaced for a fee. Their reasoning makes no sense—I have no idea how they expect us to have...
My Dyson V10 Motorbar head broke unexpectedly, and when I contacted customer service, they were polite but informed me that it couldn’t be repaired and I would need to order a replacement. However, when I tried to place an order, I was told the part was out of stock and they would notify me when it ...
I've been waiting for a replacement adapter for my broken Dyson V12 vacuum for 2.5 months now. Unfortunately, the service center has sent me incorrect or incompatible parts, this is their product, how come they sent them wrong...Every piece of information is with them.. My vacuum broke just one mont...
I'm really angry with Dyson! During the two-year warranty, two parts of my V12 model vacuum broke. The first nozzle head was replaced in just 15 days, but they used a model that wasn't compatible. They finally sent the correct one after waiting for 3 months. But, it broke again in just 10 days! They...
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