I'm really angry with Dyson! During the two-year warranty, two parts of my V12 model vacuum broke. The first nozzle head was replaced in just 15 days, but they used a model that wasn't compatible. They finally sent the correct one after waiting for 3 months. But, it broke again in just 10 days! They didn't replace the second one. After that, it was the filter's turn, and they sent a new one. So, then the thing that goes under the seat broke, and they said they didn't have any more in stock. I've been waiting for a response for 2 months and still haven't heard anything. So, the vacuum tube broke off at the base. When I spoke to Dyson, they said that I can only get 3 parts for free within a span of 2 years. Any additional parts would come with a charge. But when I ask them to put it in writing, they avoid addressing the matter. They didn't talk about this in their sales pitch! They fixed two problems that they caused, but they accidentally recorded it as four replacements, making it seem like I was lying. I need my invoice right away so I can submit an application to the Consumer Arbitration Board. So, they're saying that the vacuum tube is no longer covered by warranty, but you can still buy it if you want. That is so unprofessional and ridiculous. Dyson's expensive prices were supposed to save us from these nightmares.
The tube of my Dyson V12 vacuum cleaner is completely broken, making the device unusable. On July 31, I had a video call with Dyson customer service, where I was informed that the tube would be replaced free of charge under warranty, but since it was out of stock, it would be shipped to me once avai...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
I’m fed up with the ongoing issues I’ve had with my Dyson V12 vacuum cleaner. First, the carpet head broke down and the motor kept stopping during use. On top of that, the dustbin lid wouldn’t close properly. At that point, Dyson had sent me replacement parts, which I appreciated. However, now the ...
I've been waiting for a replacement adapter for my broken Dyson V12 vacuum for 2.5 months now. Unfortunately, the service center has sent me incorrect or incompatible parts, this is their product, how come they sent them wrong...Every piece of information is with them.. My vacuum broke just one mont...
I’ve been using my Dyson V12 vacuum cleaner, and as soon as the warranty expired, the product started to malfunction. The carpet motor bar head melted, which is clearly not due to user error. However, Dyson refused to cover the issue because the warranty has ended. They initially claimed I had the ...
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