Dyson Refuses to Replace Broken Vacuum Head Despite Admitting It Is Faulty
We can't use our Dyson vacuum because the head is broken. I informed customer service that the part was defective and had already been sent for replacement, but they keep insisting that the part will only be replaced for a fee. Their reasoning makes no sense—I have no idea how they expect us to have broken this part ourselves. I am requesting that this issue be resolved fairly. I have two Dyson vacuums and am currently using the older V8 model. This situation is unacceptable for a brand like Dyson. During a video call, the customer representative even admitted, "Yes, the product is faulty, you are right," yet no solution has been provided.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
