We can't use our Dyson vacuum because the head is broken. I informed customer service that the part was defective and had already been sent for replacement, but they keep insisting that the part will only be replaced for a fee. Their reasoning makes no sense—I have no idea how they expect us to have broken this part ourselves. I am requesting that this issue be resolved fairly. I have two Dyson vacuums and am currently using the older V8 model. This situation is unacceptable for a brand like Dyson. During a video call, the customer representative even admitted, "Yes, the product is faulty, you are right," yet no solution has been provided.
The main cleaning head of my Dyson V10 vacuum has broken. Although the product is no longer under warranty, I believe that even if it were, Dyson would still classify this as “user error” and refuse assistance—just as they did with another part I had replaced before. At that time, I accepted the exp...
My Dyson V15 vacuum head stopped working and was making a loud noise. I contacted customer service, and after a video call, they confirmed that the motor was faulty and promised to send a replacement motor part. However, after installing the new motor, the problem persisted. When I called again, th...
I bought a Dyson V8 vacuum expecting high-quality customer service, but I’ve been left deeply disappointed. About two months ago, the vacuum head broke, and I reported it to Dyson. They told me to call back and request the part once it was back in stock. However, despite multiple follow-up calls, th...
I purchased a Dyson Ball Multi Floor YC4 vacuum back in 2018, and this is now the second time the cleaner head has broken in the exact same spot. The first time it happened in 2020, Dyson replaced it under warranty without an issue. But now, the replacement head has broken again in the same place—cl...
The main head of my Dyson V15 vacuum broke, so I sent it in for warranty repair on 02/12/2024. It's been over a month now, and I haven't heard anything about my product. The customer representative is providing evasive answers to stall for time. I've been really let down by Dyson. My machine, which ...
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