Dyson Turkey Has Only Charged 130 Euro for Cleaning My Airwrap Filter
I purchased the Dyson Airwrap from Dyson Turkey in 2020. After two years of usage, the device began displaying a red light and would stop working. I contacted Dyson Turkey's support, and they responded through a video call, examining my device. They claimed the filter appeared clean, but the main body required replacement. They insisted on a payment of 3750 Turkish Lira (approximately 130 Euros) before servicing the device, which I made via a bank transaction. After dispatching the device to the technical service, I received a notification today stating no issue was found, and only the filter had been cleaned, with a service fee noted as zero. Subsequently, I reached out to Dyson Turkey support via WhatsApp to request a refund for the payment. Despite this, the technical support department from Dyson Turkey called to inform me that the payment would not be refunded. I find this deeply unfair as I was charged 130 Euros solely for filter cleaning, contradicting the service form that outlined no charge.
Dear Ms. Filiz, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
As can be understood from the documents I have attached, the filter cleaning fee appears to be zero. The service clearly states that only filter cleaning was performed. There is no explanation regarding the 3750TL paid.
