I purchased the Dyson Airwrap from Dyson Turkey in 2020. After two years of usage, the device began displaying a red light and would stop working. I contacted Dyson Turkey's support, and they responded through a video call, examining my device. They claimed the filter appeared clean, but the main body required replacement. They insisted on a payment of 3750 Turkish Lira (approximately 130 Euros) before servicing the device, which I made via a bank transaction. After dispatching the device to the technical service, I received a notification today stating no issue was found, and only the filter had been cleaned, with a service fee noted as zero. Subsequently, I reached out to Dyson Turkey support via WhatsApp to request a refund for the payment. Despite this, the technical support department from Dyson Turkey called to inform me that the payment would not be refunded. I find this deeply unfair as I was charged 130 Euros solely for filter cleaning, contradicting the service form that outlined no charge.
I have bought a new series Dyson Airwrap in Turkey. The machine has broken after 3 months, was stopping by giving the red light as soon as I started. I have contacted with Dyson Technical services. As per conversation, Dyson technical services suggested to clean the filter. The filter was clean and ...
My Dyson Animal Pro2 corded vacuum cleaner broke down. When I contacted the service, they charged me a service fee of 3700 ₺ without inspecting the product or diagnosing the fault. They insisted on payment before providing any service. Despite the potential cost of the fault being around 500 ₺, Dyso...
Hello, we had a problem with the motor of our Dyson Airwrap device during our trip to Cyprus, and the light started flashing. Even though I cleaned the filter, the problem persisted. I reached out to Dyson Turkey service, and they informed me that they received the product and would repair it, instr...
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
It's been 3 years since I purchased my Dyson V8 Animal model vacuum cleaner in Turkey. Recently, it started to work intermittently, so I decided to send it in for servicing. After some discussions with the service team, they informed me that I needed to replace two headers, filters, and the main bod...
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