Hello, we had a problem with the motor of our Dyson Airwrap device during our trip to Cyprus, and the light started flashing. Even though I cleaned the filter, the problem persisted. I reached out to Dyson Turkey service, and they informed me that they received the product and would repair it, instructing me to await shipment. I offered to cover any associated fees. Later, when I called to inquire about the status, they claimed the product was counterfeit and would not proceed with repairs. Why did they inform me it was being repaired when the payment wasn't accepted, despite being under international warranty? In communication with the Cyprus company, they confirmed the product's authenticity, suggesting Dyson Turkey's reaction to foreign products. They declined repair, even for a fee. Despite their assertion of it being fake, how was I able to register it on the my Dyson application with its serial number and QR code? I find this treatment from a reputed brand's technical service inappropriate. Their actions may stem from having a monopoly on such products. Dyson is unfairly treating its customers. I don't recommend Dyson options.
I purchased the Dyson Airwrap from Dyson Turkey in 2020. After two years of usage, the device began displaying a red light and would stop working. I contacted Dyson Turkey's support, and they responded through a video call, examining my device. They claimed the filter appeared clean, but the main bo...
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
I have bought a new series Dyson Airwrap in Turkey. The machine has broken after 3 months, was stopping by giving the red light as soon as I started. I have contacted with Dyson Technical services. As per conversation, Dyson technical services suggested to clean the filter. The filter was clean and ...
I took my Dyson Airwrap to an unauthorized service center claiming to be an official repair shop. I paid ₺3,600 for the repair, but it only made the issue worse. Now my hair is sticky and the problem remains unresolved. I sent it directly to customer service, but they returned it claiming the produc...
I am experiencing a major inconvenience with Dyson Turkey. My Airwrap device broke down in its 3rd year due to a motor error and was not repaired, but destroyed. They offered me a 40% discount and said I could only use it for online purchases. I waited 2 months for the device to be in stock. Then th...
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