I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived.
I’ve repeatedly requested either the replacement part or a full refund, but Dyson refuses to accept a return. Not only do they fail to provide the promised replacement, but they also ignore the quality issues with their product. I feel completely misled. Spending ₺28,000 for this kind of service is unacceptable. I demand either the immediate delivery of the replacement or a full refund for this subpar product.
I bought a Dyson Gen5detect vacuum cleaner, and just one month after purchase, the cover next to the carpet head fell off. I contacted support and waited six months for a replacement, but when it finally arrived, it was the wrong color. I returned it, waited three more months, and then received the ...
I purchased the Dyson Gen5detect upright vacuum cleaner, but I found its suction power to be lacking. The carpet cleaning head was unable to properly hoover my carpet. After reviewing my detailed photos and videos, Dyson support acknowledged the issue and promptly sent me an air filter. It has now b...
I purchased a Dyson Gen5Detect (Serial No: Z5T-EU-SKA2755A) directly from Dyson’s official website. Unfortunately, the wheels on the carpet cleaning head broke, rendering it unusable. When I contacted Dyson customer service, they assured me via video call that this was a manufacturing defect and tha...
On October 16, 2024, I contacted Dyson to report an issue. The two side wheels of the main head of my Gen5 vacuum had fallen off. They informed me that they would send a replacement head under warranty, and my request was logged. However, Dyson has been canceling and recreating my order intermittent...
I bought the Dyson Gen5 vacuum thinking I was investing in a high-quality, long-lasting product. However, it’s been a frustrating experience. Not long after purchase, one of the wheels on the brush head broke. I appreciated that the service team sent a replacement brush for free—good customer servic...
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