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Dyson Gen5 Vacuum Repair Delayed 1.5 Months

Yavuz
March 1, 2024 4:26 PM82

I bought a Dyson vacuum around 2-2.5 months ago, and it has been in service for 1.5 months. Unfortunately, there was an issue with the product, as the incorrect part was sent, causing a delay in receiving the correct one. On top of everything, they let us know 10 days ago that the order they made is still experiencing stock issues. Can you solve it in a year? We are striving to prevent such incidents by choosing high-quality products, however, it is evident that Dyson is not a good investment. Consider exploring alternative brands before making a purchase from Dyson as their prices are significantly higher.

March 4, 2024 3:06 PM (2 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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