Hello, I bought my Dyson V12 cordless vacuum cleaner six months ago, and the tube broke two months ago. Customer care has contacted me several times about the new tube, stating there are stock issues. I've never heard a more ludicrous excuse in my life. After all, I chose Dyson based on its service excellence. When I asked for a refund, they said they couldn't issue one. It's absurd that they're attempting to provide satisfaction by creating difficulty for people who have paid a high price for their vacuum cleaners. I will do all in my power to receive a refund. My suggestion to prospective buyers: look into other brands.
The tube of my Dyson V12 vacuum cleaner broke in mid-July. Since my warranty has expired, I wanted to purchase a new tube, but for about two months, it has been out of stock both on Dyson’s official website and through customer service. I also learned that tube breakage is a common issue with the V1...
I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began w...
I can't help but express my dissatisfaction with the Dyson V12 Slim vacuum cleaner I bought nearly two years ago. Throughout this time, I have encountered significant issues that have left me frustrated and let down by Dyson's lack of support. For starters, the V12 Slim's tube has broken not once, b...
I purchased my Dyson V12 cordless vacuum directly from their official store, but shortly after, the vacuum tube developed an issue despite careful use. I contacted Dyson's support, and they confirmed the problem via a video call. From there, the waiting game began. Dyson created two orders for the r...
My Dyson V12 Slim vacuum’s tube part broke right after the warranty expired. For the past two months, I have been unable to obtain this replacement part. When I called Dyson customer service, I was simply told: “Please keep checking our website; once it’s back in stock, you can order it.” Since the...
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