As a Dyson user, I shipped my vacuum cleaner with the 'Kolay Gelsin' tracking code 553765 on January 20, 2024, expecting a smooth exchange. After nearly a month of waiting, I received my Dyson Gen5 in Prussian blue with the tracking code 570316 on February 13. I promptly reported issues with the battery and carpet cleaning head to Dyson.
Dyson sent a different gray battery for another model on March 7. I returned the wrongly sent battery on March 16 with the tracking code 59791409. Despite multiple attempts to contact them, Dyson left me hanging until April 9 without providing any solution.
In a recent conversation with Dyson, they claimed that the Prussian blue battery with the code 972382-04 was in stock. However, upon checking their website, I found it available. Yet, when I called, 'Kolay Gelsin' confirmed that they had received the wrong battery sent on March 7. Dyson later claimed the battery was out of stock, contradicting their earlier statement.
When I questioned how a battery showing in stock on their website wasn't available and would cause weeks of delay for a new order, the representative created a record, admitting the discrepancy.
Today, I requested a resolution, but I've lost faith in Dyson's ability to deliver. Before resorting to Consumer Courts, I expect Dyson to address the issue via 'Xolvie by Sikayetvar'. I await their response by April 9, 2024, regarding my order code 972382-04 for the Gen5 Prussian blue battery and Digital Motorbar cleaning head. Additionally, I demand solutions regarding the difficulty in reaching the call center and the unavailability explanation for weeks of waiting, as well as clarification on the discrepancies regarding the product's stock status on the website.
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