I am seeking a solution from Dyson to use the Dyson Airwrap I purchased in Australia in Turkey. However, they have developed a sales policy rather than a solution policy for this issue. They offer a new purchase with a 25% discount for products bought abroad. Is their business development team aware that being an international brand, brand reliability, and standing behind the product is not like this? I am requesting a solution proposal. Let me summarize the situation from a technical perspective. Australia uses 220V while Turkey uses 240V, which means I need a voltage converter to use the device safely, but such a converter is not available. Suppose I don't care about the device's health and only want it to work; in this case, the product should still operate, albeit with lower performance, within this watt range. At this point, I expect Dyson to provide a solution to my problem, and I cannot accept such a brand turning this into a sales strategy. I hope my issue will be resolved.
I purchased a Dyson product from the U.S. only to find I cannot use it in Turkey due to voltage incompatibility. When I initially reached out to Dyson’s customer service, I was informed that they could assist with a voltage adjustment. However, during my recent follow-up, I was told that only a 25% ...
Hello, we had a problem with the motor of our Dyson Airwrap device during our trip to Cyprus, and the light started flashing. Even though I cleaned the filter, the problem persisted. I reached out to Dyson Turkey service, and they informed me that they received the product and would repair it, instr...
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
I am experiencing a major inconvenience with Dyson Turkey. My Airwrap device broke down in its 3rd year due to a motor error and was not repaired, but destroyed. They offered me a 40% discount and said I could only use it for online purchases. I waited 2 months for the device to be in stock. Then th...
I purchased the Dyson Airwrap from Dyson Turkey in 2020. After two years of usage, the device began displaying a red light and would stop working. I contacted Dyson Turkey's support, and they responded through a video call, examining my device. They claimed the filter appeared clean, but the main bo...
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