I purchased a Dyson Airwrap (HS05, Serial No: T4M-EU-SCB1757A) from the Dyson Akasya store, and since the very first week, the blow-dry brush attachment has constantly been falling off during use. Interestingly, I also own another Airwrap purchased from the Dyson Vadi İstanbul store on April 26, 2024, and that device has never had this issue. The problem is specific only to the blow-dry brush attachment of the Akasya purchase — all other attachments work perfectly fine.
When I contacted Dyson customer service in November 2024, I was told that the issue might be due to user error, implying that I didn’t know how to operate the device properly. However, I clearly submitted my complaint before the warranty expires in May 2025, and it’s obvious that this problem is not caused by misuse.
I request that a new blow-dry brush attachment be sent to me to resolve this issue under warranty and ensure that I can continue using the product properly.
I purchased the Dyson Airwrap hair styling device from the Akasya store on March 2, 2023. The brush attachment began to fall off during hair styling about 3-4 months later. I contacted Dyson and explained the situation. They initiated a video call and recorded the situation to demonstrate the existe...
I purchased my Dyson Airwrap from the Dyson Demo Store at Forum Istanbul Mall in 2024. Since the day I bought it, I’ve been experiencing several issues — the attachments wobble while in use, the device pulls my hair, and once, a small piece fell out from inside the main body. These problems have bee...
I purchased a Dyson Airwrap in May 2024, but it has a serious manufacturing defect. The attachments do not fit securely, wobble during use, and even fall off, making it not only inconvenient but also a safety risk. For 9 months, I have been unable to use the device properly. Despite reaching out to...
I purchased a Dyson Airwrap in September 2023, and later the ionic brush began to peel. On May 23, 2024, I contacted Dyson customer service to explain the issue, and they requested that I show the problem via video. They acknowledged the brush was faulty and promised to send a replacement. I receive...
I purchased the Dyson Airwrap Complete Long Volumise product from Dyson.com.tr on 19/08/2024. After a short while, the brush head of the product started to come off during use. I called Dyson customer services on 19/09/2024 and we made a video call. Customer service stated that a new part would be s...
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