My Duracell Powerbank I bought from Getir started to stop lighting up and charging, and therefore no longer works. When I requested an invoice from Getir for the warranty of the product, they said that they could not access past orders and that they could view past orders up to a certain period because they offered the service of looking at past orders later. I was very happy with the Duracell Powerbank and felt the Duracell quality in this product, so I am very upset now. Can the support unit please provide feedback on the subject?
Dear Customer, Your complaint has been received, and necessary investigations will be conducted. You will be informed as soon as possible. Best regards, Duracell
Dear Valued Customer, Detailed information was provided during our meeting with you. Thank you for contacting us. Sincerely, Duracell
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