5
Resolved
Unauthorized Duolingo Subscription Charge on My Credit Card
Metin's Thank You Message
“Duolingo team, thank you for your swift refund process for the unauthorized ₺1000 charge and for the care you have shown towards card security.”
I noticed that $31 was charged to my credit card on the Duolingo app without my knowledge or consent. On Sunday, March 29, an annual subscription fee was taken from my Yapı Kredi credit card without my approval.
I had used Duolingo in the past, but I had stopped using the app and do not recall starting any subscription or agreeing to automatic renewal. Despite this, a one-time charge of $31 was taken from my card without my awareness, and the high amount has caused me inconvenience.
I am requesting that the $31 annual subscription fee charged without my authorization be refunded immediately and that my card information be secured to prevent any unauthorized charges in the future.
