I find myself in an unfortunate situation with Duolingo, where what seemed like a simple subscription process turned into a financial ordeal. Upon agreeing to the super trial, I was shocked to see that they not only displayed the monthly fee but charged the entire annual amount upfront, a whopping 500 TL instead of the expected 54 TL monthly. This unexpected charge has created a significant financial burden for me, and I am urgently seeking assistance to rectify the situation. Despite my attempts to cancel the subscription, I have faced hurdles in the process. Duolingo's customer service has been unresponsive, making it nearly impossible to resolve this issue promptly. I want to make it clear that I did not consent to or expect a yearly charge, and I am seeking a cancellation and refund for the erroneous transaction. As a customer, transparency and fair billing practices are essential, and this experience with Duolingo has left me deeply dissatisfied.
I subscribed to the Super Duolingo plan under the impression that it was a monthly payment option, as clearly shown during the sign-up process. However, once I confirmed the subscription, Duolingo immediately charged me ₺969 in full for a full year—and this charge was added to my mobile bill without...
I decided to give Duolingo a try by signing up for their two-week free trial. They assured me that I would receive an email notification a few days prior to the trial's end, giving me the option to cancel the subscription if I wished. Unfortunately, that email never arrived, and now I find myself ch...
While using Duolingo, I was offered a free trial of Super Duolingo, which I accepted. They promised to notify me two days before the trial ended, but they charged me for a full year’s membership without any warning or notification. I didn’t receive any alert, and there’s no contact number available ...
I signed up for Duolingo Plus (Super Duolingo) under the assumption that I would be billed monthly, as the app clearly indicated. However, after confirming my subscription, I was shocked to find that Duolingo had charged me the full annual amount in one single payment, without any clear warning or c...
Comments