Dundle delivered an invalid code — how can I request a replacement?

If Dundle delivered an invalid code and you need a replacement:

• Gather evidence: order number, screenshot of the code, the error message when redeeming it, and the date/time
• Confirm the code matches the correct country/platform and wasn’t redeemed by mistake
• Take a screenshot of the redemption attempt on the official website/app (without exposing the full code)
• Avoid redeeming it multiple times, as this may block or flag it as used

Ask them to:

• Confirm in writing whether the code is “used/invalid” and explain the reason
• Check the code status in their system and verify with the issuer if necessary
• Issue a replacement or resend a new code at no extra cost
• Assign a case number and provide a clear resolution deadline
• Keep the case open until you confirm the new code works

If the issue persists:

• Follow up with evidence and reference your case number
• Request internal escalation due to delivery of a defective digital product
• Keep a chronological record to support your replacement request

If the problem remains unresolved, consider submitting a complaint on Xolvie to raise awareness and inform others.