I bought a large suitcase from the DS Damat Optimum store, and the wheel broke on its first trip, causing me great inconvenience. Upon returning, I submitted the suitcase for inspection, but they claimed it was not covered under warranty and returned the broken suitcase to me. When purchasing, the sales representative assured me that it had a 2-year warranty covering everything and even jumped on it to prove its durability. If the warranty doesn't cover the wheel, what does it cover? It's outrageous to sell such poor-quality products without proper support. My relationship with DS Damat is over, and I do not recommend their suitcases to anyone.
About 15 days ago, I sent my Samsonite Black Label suitcase for repair through the Samsonite store at Capacity Mall because one of its wheels had broken. This model is a limited-edition item sold in the United States and comes with a lifetime warranty. However, despite being a warranty-covered repa...
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark Spinner (Ozone Black) cabin-size suitcase from the Izmir Optimum store. I only used it twice, and on the second trip I noticed that the wheels stopped turning properly. Looking back, I suspect the problem may have existed from the beginning b...
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark-Spinner (Ozone Black) cabin-sized suitcase from the Optimum store in Izmir. I only used it twice, and the wheels stopped spinning on the second use, without any notice. This problem probably occurred on the first use, but it became most notic...
Dear Sir/Madam, I purchased a navy blue suitcase (Product Code: PIVLZ221269) from the USPA store on 26.02.2022. At the time of purchase, I was informed that a 5-year warranty covered the product. However, following my recent trip to Paris, the suitcase arrived with two broken wheels and a detached h...
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