On May 13, I placed an order from Domino’s Pizza, specifically the Çiğli Efesus branch. What followed was an incredibly frustrating experience. It took 70 full minutes for the delivery to arrive, and when it finally did, the pizza was ice cold. Unacceptable.
Right in front of the delivery driver, I called both the branch and Domino’s customer service to report the issue. After all that waiting, they told me I could receive a replacement—if I was willing to wait even longer for another one to be prepared and sent out. That was the only solution they had. No refund. No apology. Just a vague promise to send another pizza eventually.
Domino’s, this is not how customer service should work. You can’t deliver freezing cold food over an hour late and expect customers to sit around for another round of delays. I paid for a hot meal delivered in a timely manner—not a back-and-forth negotiation over your poor service.
I placed an order with Domino's Pizza, but despite waiting at my door for 1.5 hours, the pizza was never delivered. Adding to the frustration, the Yemeksepeti app showed a "delivered" status about 30 minutes before I even contacted customer service. When I tried to resolve the issue, the branch sta...
My Domino's Pizza order was delayed by a whopping two hours, causing me considerable frustration. I had placed an order, but it seemed to take an eternity to arrive. After contacting customer service, they assured me that the order was en route, but upon checking, it hadn't been delivered at all. To...
I placed an order with Domino’s Pizza, but my experience was extremely disappointing. Despite not receiving my order, the system falsely marked it as "delivered." I called the branch twice for clarification but received no response. When I contacted the customer service center, I explained that over...
On 13 December 2025 at around 17:39, I placed an order from Domino’s via Yemeksepeti and paid online. The products were delivered extremely cold, the pizza was almost stone-hard and inedible, and the chicken pieces had a rubber-like texture. From this order, I could only eat one slice; the rest was ...
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