On Wednesday, June 18, I placed an order for two pizzas via Getir from the Balıkesir Altıeylül Bahçelievler branch. Both the order time and payment time are clearly visible. The delivery took longer than 30 minutes, so I called the branch to report that although the pizza had not yet arrived, the system marked it as delivered. I also stated that, according to policy, I was entitled to receive the pizza for free. They told me that this policy no longer exists. I responded by pointing out that your website still displays the policy and that your General Manager, Mr. A***, has publicly confirmed it is still valid. Despite this, they didn’t acknowledge my concerns. The pizza was eventually delivered, I was charged in full, and the delivery person left. I then contacted the Domino’s complaint hotline and explained the situation. They confirmed that all conditions were in my favor and said they would file a report. However, they also told me that they would only follow up if they deemed it necessary—and if not, I would not hear back.
I order from Domino's Pizza almost every three days. I placed an order this evening, and when it didn’t arrive within 33 minutes, I contacted the customer complaint line. They directed me to the branch, which told me the pizza and other items were on the way. I reminded them of their 30-minute deliv...
I placed an order with Domino’s Pizza, but my experience was extremely disappointing. Despite not receiving my order, the system falsely marked it as "delivered." I called the branch twice for clarification but received no response. When I contacted the customer service center, I explained that over...
I recently placed an order with Domino's, but before my order was even delivered, it was marked as delivered in the system. When I called to check on it, I was told that it was on the way. I then asked, "Is your 30-minute guarantee still in effect? I see it on your website, but I wanted to confirm."...
I ordered a pizza from Domino's website and my order arrived later than 45 minutes and I requested a free pizza because there is a 30-minute rule, but the courier said that I should first contact the Domino's branch, I called the branch and was told that there was no such campaign, I paid for the pi...
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