On May 4, 2025, I purchased a Desigual brand handbag from Boyner Hilltown. After using the bag for only about two weeks, the strap suddenly broke while I was walking on July 8. In August, I returned the product to a Boyner store for inspection (Receipt No: st-866302). However, my bag was sent for inspection three separate times, and each time the request was rejected. Throughout this entire process, no solution was offered, and I was only informed that the inspection had been denied.
I believe this bag is under warranty, and I find it unacceptable for such a defect to occur after such a short period of normal use. I am requesting either a replacement or a full refund. I expect a brand and retailer of this reputation to stand behind their products and resolve this issue properly.
The product was purchased as a gift for me from a Boyner store. From the very first day I started using the Desigual brand handbag, the strap began to come apart. I only carried a wallet and a phone inside the bag, yet the strap still started to unravel. I honestly do not understand how a strap can ...
I purchased a Tommy Hilfiger shoulder bag from the Boyner app in May. Even though I barely used the bag, it has already started to show signs of wear and deterioration. I went to the Boyner store in Trabzon and had the product sent in for inspection, but Tommy Hilfiger refused to accept the return. ...
I purchased the Tommy Hilfiger Iconic Camera Bag from Boyner one year ago, and despite using it only 5-6 times, the bag has started peeling and flaking, particularly at the stitching areas. I sent it to Boyner for inspection, but I doubt they even reviewed it properly since the inspection note was i...
On July 26, 2025, I purchased a white Calvin Klein shoulder bag from the Boyner store at Forum Istanbul. The first time I used the bag, I noticed that the edges had turned blue, as if the color had transferred. I took the product back to the store and requested an inspection. I was told over the ph...
I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only started using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off. Yesterday, I took the bag to the IstinyePark...
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