On July 26, 2025, I purchased a white Calvin Klein shoulder bag from the Boyner store at Forum Istanbul. The first time I used the bag, I noticed that the edges had turned blue, as if the color had transferred. I took the product back to the store and requested an inspection.
I was told over the phone that my claim had been approved, but when I went to the store, I was informed that this was incorrect information and that the claim had not been approved. I lost time due to this miscommunication and the store’s incorrect guidance. I sent the bag for a second inspection, but this time I received a rejection.
I tried to contact customer service, but no one responded. Experiencing such a defect after using the bag only twice raises serious concerns about the quality of the brand. I’ve been dealing with this issue for almost two months now, and no solution has been offered. I paid ₺5,399 by credit card in a single transaction.
I request a full refund for the defective product and expect that my issue be resolved immediately.
In July 2025, I purchased a pair of Calvin Klein sneakers from the Boyner Trabzon Forum store. Within just two months, the sides of the shoes began to split. Since the product is under warranty, I sent it twice for inspection through Boyner, and both times the case was registered under Test Form No:...
On September 10, 2025, I purchased a Calvin Klein Tote bag from Boyner. After using it for the first time, the surface of the bag began peeling. Experiencing this kind of issue after just one use is both surprising and disappointing. My order number is 4156551962, and I paid ₺5,950 for the bag. Aft...
I purchased a Tommy Hilfiger shoulder bag from the Boyner app in May. Even though I barely used the bag, it has already started to show signs of wear and deterioration. I went to the Boyner store in Trabzon and had the product sent in for inspection, but Tommy Hilfiger refused to accept the return. ...
I purchased the Tommy Hilfiger Iconic Camera Bag from Boyner one year ago, and despite using it only 5-6 times, the bag has started peeling and flaking, particularly at the stitching areas. I sent it to Boyner for inspection, but I doubt they even reviewed it properly since the inspection note was i...
I purchased a Calvin Klein bag through the Boyner mobile app, and shortly after, the surface began peeling. I submitted a complaint on December 2nd, but the brand has refused to take responsibility for the product. I sent the bag for inspection, waited for about 15 days, and received it back with a ...
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