The product was purchased as a gift for me from a Boyner store. From the very first day I started using the Desigual brand handbag, the strap began to come apart. I only carried a wallet and a phone inside the bag, yet the strap still started to unravel. I honestly do not understand how a strap can fail under such light, normal use.
We submitted the product for inspection, but the response we received was “user error” and rejection. Is it really possible that a brand as large as Desigual cannot properly stitch a bag strap? The product was returned to us without any solution. Unfortunately, we keep experiencing the same kind of problems with Boyner.
If you are not going to stand behind the products you sell, then you should not be selling those products at all. Selling items and then refusing responsibility when a clear defect appears is unacceptable.
On May 4, 2025, I purchased a Desigual brand handbag from Boyner Hilltown. After using the bag for only about two weeks, the strap suddenly broke while I was walking on July 8. In August, I returned the product to a Boyner store for inspection (Receipt No: st-866302). However, my bag was sent for in...
I purchased a Fila bag from the Deichmann store in Ataşehir Brandium, and shortly after, the hand strap broke off. I continued using it in this condition, but within a week, the shoulder strap stitching also tore apart. I sent the product in for inspection, but the response I received was that it w...
I bought a pair of Skechers waterproof shoes from Boyner, and after a short period of use, the inner side of one shoe started to come apart. I brought them back to the store, and they sent the shoes for inspection. The response I received was that the issue was not due to a manufacturing defect, so ...
About six months ago, I purchased a pair of Asics sneakers from the Boyner store in Mall of Istanbul. I wore them only for light, everyday use—no sports, no harsh conditions, no impact. I took great care of them. Still, both shoes tore at the exact same spot, in the same way. This is clearly a manuf...
I purchased a Guess bag, and within just 15 days, the stitching began unraveling, and the leather material showed significant wear and tear. This is completely unacceptable for a brand known for its supposed quality. I raised the issue with the company, but instead of offering a resolution, they fal...
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