I purchased a Tommy Hilfiger shoulder bag from the Boyner app in May. Even though I barely used the bag, it has already started to show signs of wear and deterioration. I went to the Boyner store in Trabzon and had the product sent in for inspection, but Tommy Hilfiger refused to accept the return.
I clearly stated that the damage was not caused by misuse, yet they insisted otherwise. I strongly believe that the defect originated from the manufacturer, as I have used the bag no more than five times in total.
I request that my complaint be re-evaluated, and that I either receive a replacement bag or a full refund for this faulty product.
I purchased the Tommy Hilfiger Iconic Camera Bag from Boyner one year ago, and despite using it only 5-6 times, the bag has started peeling and flaking, particularly at the stitching areas. I sent it to Boyner for inspection, but I doubt they even reviewed it properly since the inspection note was i...
On November 9, 2022, I purchased a Tommy Hilfiger bag from Boyner, and within a year, it showed signs of deformation. Seeking resolution, I submitted the product for testing, and the outcome was positive - I was informed that I could either return or exchange the item. However, the predicament unfol...
On July 26, 2025, I purchased a white Calvin Klein shoulder bag from the Boyner store at Forum Istanbul. The first time I used the bag, I noticed that the edges had turned blue, as if the color had transferred. I took the product back to the store and requested an inspection. I was told over the ph...
I got this Tommy Hilfiger winter coat in green from the Boyner store at Marmara Park. I wore it just twice, and the color on the neck area started fading and darkening like crazy. It's practically unusable now. So, I decided to send it back to Boyner for a refund or exchange. What do I get in return...
I purchased a pair of Tommy Hilfiger shoes from Boyner at Emaar Square Mall half a year ago. Even with infrequent wear, the shoes began to deteriorate at the front and sides of both feet in a mere two months. Given the limited usage, I was taken aback and let down by this problem. Because of my mili...
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