Desigual is refusing to accept a return that is still within the deadline, using excuses — how can I resolve this?

If Desigual refuses to accept a return made within the legal deadline, you can file a claim and assert your rights as a consumer.

Common excuses you may hear:
– Product “used” or missing tags (even if it’s intact)
– They claim the deadline has expired without proving it
– Error in registering the returned package

Gather the following:
– Proof of shipment with the date (post office or courier receipt)
– Order number and proof of purchase
– Photos of the product and its condition at the time of return

How to resolve it:
File a complaint on Xolvie to receive free support and effective follow-up.