I received defective clothing from Desigual and they don’t want to accept it back — how can I enforce my rights?

If you received defective clothing from Desigual and they refuse to accept the return, you can assert your legal right to a warranty for a non-conforming product.

Common excuses you may hear:
– They claim improper use or damage caused after purchase
– They don’t consider the issue a “manufacturing defect”
– They say the return period has expired (but this does NOT cancel your legal warranty)

Prepare the following:
– Order number and description of the defect
– Clear photos of the flaw (stitching, stain, tear, etc.)
– Invoice or proof of purchase

How to enforce your right:
– Contact support stating that the product is defective and covered under the 3-year legal warranty
– Attach photos and request a replacement or refund at no cost
– Mention the General Law for the Defense of Consumers and Users

If they don’t respond or continue rejecting your claim, file a complaint on Xolvie to raise awareness and pursue a resolution.