I placed an online order with Desigual under order number BOO7956829, which was delivered by Miles Express. On 4 November 2025, I returned five dresses, with a total value of €171.90, using the UPS return label provided by Desigual, sending the parcel from Malta via UPS. After weeks passed with no refund, I contacted Desigual several times by email and through the contact form on their website, but I kept receiving the same generic reply that they were "working on it". Because nothing was happening, I opened a PayPal case (reference PP-R-LPZ-603657638). Only then did Desigual confirm that UPS had acknowledged the package was lost and that the return label had actually been listed under someone else’s name. Desigual also opened its own case (reference 202511-01369279). They told me that they would process my refund, but that they could only do so if I closed the PayPal case. Trusting this, I closed the PayPal case as requested. However, after I complied, no refund was issued, despite Desigual having confirmation from UPS that the parcel was lost and that the problem resulted from the return label being wrongly assigned. Since then, I have repeatedly contacted them again, but I still only receive the same “we’re working on it” response, with no concrete solution and no refund. I consider this situation unacceptable. I returned the items correctly using the label provided by Desigual, and the loss of the parcel and incorrect labelling are not my responsibility. I am formally requesting the immediate refund of €171.90 for the five returned dresses, without further delay.
I purchased two textile items from Desigual/Spain in two separate orders, resulting in two shipments. On 11.07.2024, I received SMS notifications from DHL informing me that I needed to initiate customs procedures. Upon contacting DHL on the same day, I learned that due to customs regulations, both s...
I have contacted you multiple times and have been kept waiting for months with various excuses, despite reaching out every week. All conversations are saved on WhatsApp. I am truly in a difficult situation. Initially, I sent the dress for return through fast shipping at the post office, but it was n...
On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I returned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two...
On 06/05/2025, I ordered two identical dresses in different sizes (XS and S) from Forever 21’s official website. Since the size S fit me, I initiated a return for the XS dress. Due to the Eid holiday, I created the return request on 06/19/2025. When I went to ship it using the provided return code, ...
On September 26, I placed an order through Deichmann’s official website for a pair of boots (order number 770001039) and paid ₺2,069. However, my order has not been shipped for eight days. On the fifth day, I requested to cancel the order, but even after three more days, no cancellation has been pro...
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