I have contacted you multiple times and have been kept waiting for months with various excuses, despite reaching out every week. All conversations are saved on WhatsApp. I am truly in a difficult situation. Initially, I sent the dress for return through fast shipping at the post office, but it was not picked up and was returned to me. I contacted you again, and you told me I had to send it via UPS Turkey. I paid €55 for shipping a second time and sent the dress again via UPS Turkey, but it never reached you. I followed up every week and was kept waiting for months. Then came a series of excuses. First, you claimed documents were missing and that I needed to send them because the dress was with the shipping company. Later, you informed me that I was not the only one facing this issue and that many customers' dresses had not reached you. Finally, you said UPS destroyed the shipments. Instead of all these drawn-out excuses, even if you couldn’t refund my money, you could have at least offered an exchange. I genuinely do not know what more I can do. I also work in a bridal company and have been receiving and sending orders worldwide through UPS Turkey for six years without any problems. Yet somehow, nothing ever reaches you. I have been dealing with this issue since March and am once again requesting a resolution to my problem.
UPS Türkiye has completely exhausted my patience. I’ve been trying to receive my package for over a month, but each time it gets returned due to so-called address issues—even though my delivery address and phone number are fully up to date in your system. I’ve verified my information multiple times,...
My cargo with tracking number 1ZEX03640404515702 from abroad arrived in Turkey on Thursday, May 11th. I made the tax payment on Friday, May 12, and got a message from UPS that the customs clearance has been completed. The date is May 20th. My cargo is not being delivered. No delivery date is given b...
I ordered two clothing items from an online store that used UPS as the shipping carrier. I’ve had issues with UPS in the past but gave it another chance, hoping for a smoother experience. On July 22 around 11:41 a.m., I received a message stating my package (Tracking No: 1ZE549D26869443271) would be...
For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on November 20 stating that the package had been “delivered,” yet it was absolutely not received. The shipment was supposed to be delivered to my home, and the recipient was at the address a...
My parcel with the tracking number 1Z23W5610486859649 has not been delivered to me for over a month. Despite multiple attempts to contact customer service at Türkiye UPS and send emails to the provided email addresses, I have not received any response. The shipment arrived from the United States to ...
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