Xolvie Resolution Specialist December 11, 2025 3:07 pm
If more than 14 days have passed since you returned your order to Desigual and you still haven’t received the refund, it’s time to file a formal claim.
Possible causes of the delay:
– Delay in receiving or registering the package at the warehouse
– Issues with the original payment method
– Error in the returns system
Gather the following:
– Order number and return receipt (email or shipping ticket)
– Delivery date of the returned package (according to the carrier)
– Bank statement or screenshot showing that no refund has been issued
How to claim effectively:
– Write to [email protected] with the subject line: “Pending Refund – Order [number]”
– Attach your proof and request a concrete response with a deadline
– Contact them through the chat on desigual.com or via your personal account
If the issue still isn’t resolved, consider submitting a complaint on Xolvie to raise awareness about the problem and inform others.
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