I made a return to Desigual a month ago and they still haven’t refunded me. How can I claim effectively?

If more than 14 days have passed since you returned your order to Desigual and you still haven’t received the refund, it’s time to file a formal claim.

Possible causes of the delay:
– Delay in receiving or registering the package at the warehouse
– Issues with the original payment method
– Error in the returns system

Gather the following:
– Order number and return receipt (email or shipping ticket)
– Delivery date of the returned package (according to the carrier)
– Bank statement or screenshot showing that no refund has been issued

How to claim effectively:
– Write to [email protected] with the subject line: “Pending Refund – Order [number]”
– Attach your proof and request a concrete response with a deadline
– Contact them through the chat on desigual.com or via your personal account

If the issue still isn’t resolved, consider submitting a complaint on Xolvie to raise awareness about the problem and inform others.