On December 31, 2024, I purchased a Delonghi BCO421 coffee machine directly from their website. Upon filling the espresso water reservoir, I noticed it was leaking even before attaching it to the machine.
When I contacted customer service, they told me the product must be sent to an authorized service center for inspection. I find it unacceptable that a defective product, only six days old, cannot be immediately replaced. I paid a significant amount for this machine, and now I’m expected to personally take it to a service center.
I urgently request support and a direct replacement for this faulty product. Customers should not have to go through such inconvenience for a brand-new item.
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The electric coffee pot I purchased from Trendyol on December 3, 2024, arrived defective, as it was leaking water. I returned it the same day, but they responded only after a month, saying my return was rejected and that I should take it to a service center. Why should I send a brand-new product tha...
My brand new Delonghi EC 680 Espresso Machine arrived on August 18, 2023, and it came with a bunch of issues. Even though I tried to fix the machine with Media Markt's customer service, it still didn't work. I took their advice and personally brought it to the authorized service center where they re...
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We were so excited on July 21, 2022, when we got the Delonghi ICM 17210 Filter Coffee Maker for our home. We had no idea that there was a problem hidden in the warranty, and it ended up causing a lot of trouble with our coffee situation. Our coffee maker, which was recommended by Delonghi's headquar...
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