The electric coffee pot I purchased from Trendyol on December 3, 2024, arrived defective, as it was leaking water. I returned it the same day, but they responded only after a month, saying my return was rejected and that I should take it to a service center. Why should I send a brand-new product that arrived faulty to a service center? They sent a defective item, and I demand a refund. Not only have they withheld my money, but the product is still with them. This has been an exhausting experience. I either want the defective product replaced or a full refund. They claim I "used too much water," which is absurd. I am highly dissatisfied with Trendyol and the Sinbo electric coffee pot and feel deceived.
I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I conta...
I bought a steam cleaner from Trendyol, and the head broke during the first use, while steam started leaking from the water cap during the second use. Why are these malfunctions happening as early as the second use? I contacted Trendyol customer service, but I didn’t receive any helpful response. It...
The Neoflam cookware set I purchased from Trendyol last year was defective. I sent it back on November 2 for cancellation and refund. Customer service assured me that I would be informed about the refund or product replacement within the legal 20-business-day review period. However, three months hav...
I bought a piece of sports equipment from Trendyol, but it arrived defective and would break wherever I touched it. I immediately packed it up and returned it. I was told that the review process would take a maximum of 21 days. When the 21 days passed, they said the period was actually 24 days and t...
On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...
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