My Dell Vostro 5410 has been repaired twice due to keyboard problems. However, after the repairs, various other issues occurred. The Dell technical team informed me both by phone and email that it is a user problem, and I need to have the device repaired at my own cost. They claim that the Ethernet port was damaged by the user.
When I called again today and pointed out that my computer is not charging at all, I was told that I need to have my device with the serial number: xxxxxx repaired at my own expense. However, there is currently a completely different problem: My device is not charging. I have tested the charger on other devices, and it works perfectly. Despite my explanations, it was asserted that it is a user problem without inspecting the device, without checking photos, videos, or video calls.
Even though my device is clearly defective, no attention has been given to it. This has severely impacted my entire workflow.
About a year and a half ago, I purchased a Dell G15 5511 laptop. Two to three months after the purchase, the device suddenly shut down and had to be sent in for repair. Despite requesting a replacement, the device was returned to me after being repaired. A few months later, the same issue occurred a...
My Dell Vostro 3500 laptop, after two years of use, has developed a system error affecting the audio. The sound icon displays an error, and it’s clear that this is a system-related issue, as the device hasn’t been damaged in any way. When I try to resolve the problem by restarting the laptop, the au...
Despite repeatedly reporting the same issue with my Dell device, nothing has been properly resolved. Each time I contacted support, different procedures were applied, but none of them worked. In fact, after these so-called "repairs," my device is now completely unusable—I can’t even get the screen t...
My Lenovo V14 laptop with serial number 252009227114 has an issue with the charging port, so I sent it to Lenovo service under warranty. The response I received highlighted the company's dishonesty and irresponsibility towards customers. I received a brief message: "User fault detected. If you confi...
I bought a Dell Vostro 16 5630 laptop online on March 5, 2024. The following day, I got the device, but while setting it up, the screen started flickering. I suspected a driver issue, so I went ahead and updated them. However, to my dismay, the problem persisted. I reached out to the seller and aske...
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