Unauthorised Recurring Charges For IQ Test - Quxin

I recently discovered recurring charges on my TouchNGo eWallet from a company called Hong Kong QuXin Technology Limited related to an IQ Test service that I never intended to subscribe to on a recurring basis. The first deduction was on 20/06/2026 for RM1.00 for the IQ test service, followed by RM10 on 03/07/2026 and another RM10 on 03/08/2026. I remember accessing this IQ Test through an advertisement on Instagram, but at no point was it made clear to me that there would be ongoing recurring deductions. I consider these repeated RM10 charges to be unauthorized and misleading. I have already emailed the service provider but have not received any feedback so far. I am writing this complaint to request that this IQ Test subscription or service be fully cancelled and that any future deductions from my TouchNGo eWallet be stopped immediately. I also request that my account and payment details be removed from their systems and that written confirmation be provided once the recurring charges have been stopped.