On November 5, 2025 at 07:21 UTC, I accidentally purchased a DeepL Annual Pro subscription, and $345 was charged to my credit card. The invoice number shown on the receipt is dı-20251105-3634.
After realizing the mistake, I contacted DeepL on the same day—November 5—both via email and through the in-app support form, requesting the cancellation of the subscription and a full refund. However, 16 days have passed, and I have not received any response or update from DeepL. Not even a basic acknowledgment.
I am requesting the immediate cancellation of my DeepL Pro subscription and a full refund of the $345 charged to my card. I am extremely disappointed by the lack of communication and expect this issue to be resolved as soon as possible.
On September 21, 2025, I attempted to purchase a monthly subscription from the DeepL website, but due to a system error, I was charged for an annual plan instead. Approximately $104 (around 4,000) was withdrawn from my credit card. Although the subscription was activated, I immediately canceled it ...
On November 12, 2025, while attempting to start the 30-day free trial of DeepL Pro, I was immediately charged $105 for an annual subscription. I specifically intended to use the free trial, so I should not have been charged anything. The payment was processed through my credit card. My subscription...
I signed up for the DeepL Translator Pro 1-month free trial on March 25, 2025, by entering my credit card details as required. I expected it to be a no-charge trial for one month, as clearly advertised. However, without any warning, approval, or notification, DeepL charged my credit card for a full ...
On December 11, 2024, I canceled my Deepl Pro Advance subscription (ID: 119A8PDUWfHRSq1li6) on the same day I subscribed because the full payment was charged without my consent, and the total price was unreasonably high. Despite submitting my cancellation request immediately, my refund has not been ...
I subscribed to the 1-month free trial of DeepL Translate, but without any prior notification or consent, the platform charged my credit card for an entire year’s subscription. I didn’t even use the service during this time. This is completely unacceptable. I am requesting an immediate cancellation...
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