"Free Bike Maintenance" was written on the sign in all of their shops and on their websites. When I went to the store at Maltepe AVM, they helped me as promised. However, when I went to the store at Metropol AVM, expecting the same level of service because it was close to my home, I was treated rudely and they refused to fix my bike even though I told them it was in good shape. I showed them the ads and told them they should take down the signs if they weren't going to honor the deal. But the staff turned down my request, saying that it was just a marketing trick and that they would not do what I asked. This kind of misleading advertising and rude customer service is not okay at all. Customers should be able to trust the information the shop gives them and get the same service everywhere.
I went to return the products that I bought but did not use and did not fit my children because they were not suitable for my child's size. However, a person named M*** who was said to be the store manager turned the products over and over, messed with my Decathlon account, did something, and delaye...
I placed my order tr2114274365 over the internet to be delivered from your Ankara kentpark AVM decathlon store. the distance from my house to your store is 20 km, I traveled 20 km with my car to get the product, I came and got my product, but when I returned home, I saw that the color of the product...
I ordered a jacket from Decathlon at the Antalya Erasta mall. It was supposed to arrive on the 19th, as shown on my screen. At 6:00 PM, I went to the store to pick up my item. Your staff asked for my name three times, staring at the screens. Another staff member came and asked for my tracking number...
On 25/06/2025, I purchased a bicycle from a Decathlon store. During my second use, I noticed that the steering hub had come loose, so I returned the bike to the Optimum store. After waiting for about an hour for the workshop technician, who never showed up, I handed the bike over to the store manage...
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