In June 2023, I purchased a high-end XC100 mountain bike from the Decathlon Forum Istanbul branch, and my warranty is still valid. After only a few rides, I experienced frequent tire punctures and brought the bike back to the store. They suggested using the Tubeless Ready feature, one of the bike’s specifications and asked me to purchase the Tubeless Ready valve and special fluid from the store. I made the purchases and delivered the bike to the Decathlon bike workshop in Izmir. The workshop supervisor attempted to apply the Tubeless Ready setup for four hours, but the tire continuously leaked the fluid, which he attributed to the tire being worn out. He acknowledged that the tire was defective and offered a free replacement under warranty with an equivalent tire. When I requested a high-end tire like the one originally on the bike, the supervisor agreed to request Decathlon headquarters and took the bike for further action. After two months, I was informed that the replacement tire had arrived, and I was called to the store. However, when I visited the workshop, I noticed that the tires provided were used and packaged in a bag. I raised this issue with the workshop supervisor, who informed me that Decathlon no longer sells this specific tire and could only offer tires removed from another bike. We tried using these tires with the Tubeless Ready setup again, but it failed. The supervisor said he would report the issue to headquarters and returned the bike to me with inner tubes instead. After not receiving any follow-up from the store, I contacted customer service, who informed me that the workshop supervisor, M****, would call me. A week later, M**** called and stated that he owned the same product and had never experienced any punctures, implying that the problem was unique to me. He also said no further support would be provided. I called customer service again, and they told me that the replacement tire provided was new. When I requested import documentation for the tire, they informed me they had no such documents. When I asked if the tire was brought into Turkey illegally, they suggested I could pursue legal action. As a loyal Decathlon customer, I feel deeply let down by this experience. I can no longer recommend this brand in Turkey. As advised, I will be exercising my legal rights and filing a complaint with the Consumer Court.
Since October 11, 2025, I’ve been experiencing a serious issue with the Rockrider ST 500 24” Black bicycle I purchased from Decathlon Antalya Erasta store. The bike was sold with a two-month exchange guarantee and a 10-year warranty. However, shortly after the two-month period ended, the bicycle dev...
On February 7, 2025, I purchased a Rockrider ST530 S model bicycle from Decathlon’s online store for ₺39,990 using my credit card. At the end of August, the bike’s shock component burst and began leaking oil. Although it is under warranty, the Ankara One Tower store failed to resolve the issue. They...
Decathlon proves to be an unsatisfactory company that lacks customer support. We purchased an Ultim Comfort inflatable mattress three months ago, which, despite being faulty, has not been eligible for replacement. On August 3, 2023, we bought the Ultim Comfort inflatable mattress from Decathlon Tori...
I am reporting a significant issue with the Çorlu Decathlon store, which has refused to even examine a product I purchased from Decathlon Bulgaria five months ago, despite me having the membership details and receipt. The Velcro on the product has torn, indicating a potential manufacturing defect. ...
Comments