Decathlon's customer service has completely let me down. Despite the fact that I purchased the products on July 25th, they are making me wait until the 28th for delivery because it is the weekend. Why, in this day and age of speed and efficiency, can't they ship the items the next day with no explanation? When I called customer service as suggested, I had to wait 1.5 hours before calling myself. The representative I spoke with was incredibly rude as if irritated by my call. Not to mention that I had to pay 35 TL for shipping, and the delivery will still take a week! This is unacceptable for a major retailer with a national footprint and online sales. Even small online retailers can offer same-day or next-day delivery. Decathlon, you need to up your game and provide better customer service!
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
Decathlon really let me down. I used to trust them, but their shady behavior has totally ruined that for me, ordered something on May 11th and it was supposed to get here on May 13th. I had no idea, but they were gonna make me wait till May 15th and then just cancel my order out of nowhere without t...
Decathlon is singlehandedly aging me with their absurd lack of information regarding the whereabouts and delivery times of my order. Their customer se...
I bought something from Decathlon, but since they used a different shipping company, my items were never sent to me. I tried to get in touch with the shipping company several times but couldn't reach anyone. I decided to take matters into my own hands and went to their office to get my things. But w...
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