Lenovo Refuses Warranty for Peeling Keyboard on Yoga 7 Pro After Just Months

I purchased a Lenovo Yoga 7 Pro laptop (model 82Y8000BTX) on May 13, 2024. After only about 3–4 months of normal use, the paint on some of the keyboard keys began to blister and then peel off in flakes, which forced me to seek support under warranty.

At first, I sent photos of the problem to technical support by email, but I did not receive any response. When I called by phone to follow up, I was told in a very unprofessional way that “they do not check the emails.” Assuming this issue would be covered under warranty, I then sent the device to BDH Bilişim Destek Hizmetleri A.Ş., the Lenovo authorized service center.

However, today I was informed that the paint peeling on the keyboard was considered user fault, that it would not be covered under warranty, and that a repair fee of approximately $205 was being requested. I was told there is no detailed explanation in the report about how this conclusion was reached, and even customer service admitted that in such cases experts generally classify it as user fault.

This approach, without a convincing and clear technical justification, has further shaken my trust in the process. I do not accept that a laptop whose keyboard paint peeled after such a short period of normal use is being treated as if the defect was caused by me, and that a high repair fee is being demanded. I find this both unfair and completely inconsistent with a customer-oriented service approach.

I request that Lenovo review this decision, recognize the paint blistering and peeling as a product defect, and resolve the problem free of charge under warranty, returning my computer in fault-free condition. Otherwise, I will pursue all my legal rights, including applying to the Consumer Arbitration Committee.