I bought a pair of Kalenji shoes from Decathlon’s website, counting on the 2-year warranty that they advertised. But honestly, my experience hasn't been great at all. I sent the shoes back because they were worn out in less than a year, and I was still covered by the warranty. I waited around 12-13 days and finally got an apology, but then just 48 hours later, I was told the product was considered worn out and wouldn’t be accepted. The shoes were sent back to me without any explanation or solution. I really thought Decathlon would honor their warranty, but this situation has made me feel disappointed. I can't suggest Kalenji products or Decathlon to anyone anymore because of their poor accountability and support.
Is the Decathlon warranty valid for shoes that have never been worn? Unfortunately, I made a mistake and shopped on the Decathlon site, and I regret it. I submitted a complaint, but unfortunately, they kept me waiting for 20 days and then told me via email, as if mocking, that the product is not covered under warranty evaluation. You say the shoes are worn out, so what should I do, carry the shoes in my hand? This is against the law. I have filed a lawsuit, and it will reach you as soon as possible. I want my rightful warranty and refund. If you have any sense of humanity and know the law of trade, you will refund my money.
I bought a pair of shoes from Decathlon's Bakırköy Marmara Forum store and later exchanged them at the Bakırköy Carousel location. When purchasing, they never gave me a receipt or invoice, instead saying that all returns and exchanges are managed through my Decathlon card. Now that my shoes have rip...
I recently bought a pair of Adidas shoes from the Decathlon store, and after just 2 or 3 wears, they fell apart. I took the shoes back to the store with my receipt, expecting a quick resolution. However, it’s been 20 days and they still haven’t provided a solution. I also wrote a complaint on bilgiv...
About a week ago, I bought running shoes for 700 TL from Mavibahçe Hilltown Decathlon store and when I bought them, I was told that this product is guaranteed for 2 years, I was happy and left there. I wore it for a week, then I fell slightly to avoid hitting a child during the beach run and when I ...
I ordered an elliptical bike from Decathlon's website, but they sent me a faulty product. I requested a replacement, and after waiting for about a month and a half, they told me they would send a new one. However, what arrived was another defective product, just like the first one. It has been 15 da...
I had an unfortunate experience with Decathlon, where I spent 6-7 thousand liras on sports equipment within 2 weeks. The late delivery was tolerable, but the real issue arose when I found that some of the products, including fitness mats, pilates balls, and pilates rings, arrived with clear defects....
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