I bought a pair of sneakers from Decathlon for my kid's PE classes on April 8, 2024. Today, on May 17, 2024, we went back to the Decathlon store to discuss the problem of the soles wearing out and the sides splitting within a mere month. The store staff, though, were not very helpful and seemed to suggest that the shoes couldn't have gotten so worn out so fast, implying that they were used improperly.
My son kept slipping multiple times because of the worn-out soles, and that's just not okay. Hearing such excuses from the staff is quite disappointing. I've decided not to buy anything from your store anymore.
When I called Decathlon customer service, they assured me that their preferred courier companies were Aras or MNG Cargo based on their recent announcements. Relying on this information, I made an online purchase for a pair of sports shoes for my son to use at school on August 23, 2023. The order con...
On September 16, 2024, I purchased a pair of Lotto Norwell Wmn 4PR beige sneakers, size 38, for my spouse. Shortly after she began wearing them, the shoes started causing discomfort around her pinky toes on both feet. Initially, we thought it might be normal for new shoes, but the pain persisted eve...
On November 16, 2024, I bought basketball shoes for my child from the Decathlon store in Bursa. I later saw the same product online for ₺100 less. I don’t understand why I paid ₺100 more in the store. I am requesting a correction and a refund of the price difference. Why is there a price difference ...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
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