David Walker Refused to Refund Unused Perfume Gift and Denied My Invoice Request
I received two perfumes from David Walker as a gift and wanted to return them the very next day, completely unused. What I experienced instead was a series of delays and redirections from one branch to another. Eventually, they refused the return, claiming the packaging was damaged.
The perfumes were never used, but the gift box might have had slight deformities from handling. How is that the customer’s fault? It’s unacceptable to reject a return just because a decorative box isn’t perfect. On top of that, when I asked for an official invoice to file a complaint with the Consumer Arbitration Committee, they refused to provide it, even though I had the receipt.
I’ve already filed a complaint with the Ministry of Trade. This kind of behavior is not what I expect from a brand selling premium products. Ignoring consumer rights and dodging legal obligations will only hurt your business in the long run.
Progress
David Walker company did not even show the courtesy to make a statement about whether they would respond positively or negatively, and this was the most important thing for me. Neither I nor anyone around me will ever pass by the store again. This store, which does not care about customer satisfaction in any way, calls itself corporate and does not even provide an invoice. The necessary complaint has been made.
