I received two perfumes from David Walker as a gift and wanted to return them the very next day, completely unused. What I experienced instead was a series of delays and redirections from one branch to another. Eventually, they refused the return, claiming the packaging was damaged.
The perfumes were never used, but the gift box might have had slight deformities from handling. How is that the customer’s fault? It’s unacceptable to reject a return just because a decorative box isn’t perfect. On top of that, when I asked for an official invoice to file a complaint with the Consumer Arbitration Committee, they refused to provide it, even though I had the receipt.
I’ve already filed a complaint with the Ministry of Trade. This kind of behavior is not what I expect from a brand selling premium products. Ignoring consumer rights and dodging legal obligations will only hurt your business in the long run.
David Walker company did not even show the courtesy to make a statement about whether they would respond positively or negatively, and this was the most important thing for me. Neither I nor anyone around me will ever pass by the store again. This store, which does not care about customer satisfaction in any way, calls itself corporate and does not even provide an invoice. The necessary complaint has been made.
I received a David Walker perfume as a gift and wanted to exchange it because I didn’t like the scent. I went to the store the same day, but they refused to process the exchange, claiming that since the packaging was opened, they couldn’t accept it. How am I supposed to know if I like the scent with...
I recently purchased a Zara Vibrant perfume from Zara store. The product was given to me in a poor-quality box and it was not properly protected with a suitable bag or packaging. Within about a week of purchase, I went to Zara store today to return the perfume. However, the staff there refused to ac...
The pump of the David Walker perfume I bought from Prime Mall stopped working before it was even half empty. I am unable to use the perfume, even though it is nearly full. Both my funds and the fragrance have been wasted. Visual proof was shared with regional sales managers, and the issue was recogn...
I recently purchased four perfumes from a store selling David Walker-branded open perfumes, and I am extremely disappointed with the experience. The fragrances were advertised as imitations of popular scents, but they bear no resemblance to the originals whatsoever. What’s worse, the longevity is p...
I bought my beloved David Walker E44 perfume from the store two days ago because I had run out. When I got home, I noticed that the bottle had changed, which I thought was normal; perhaps they had made some changes. Later, when I sprayed the perfume, I realized that the scent seemed different, and I...
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