I recently purchased several products from Darphin, but only one of them arrived with a protective seal. When I called customer service to ask about this, they simply said that “some products have seals and some do not” and claimed there was nothing they could do.
In addition, the package was missing the trial-size sample that was supposed to be included. When I raised this issue, the representative again dismissed it, saying “it must be out of stock, it’s not our responsibility.”
For a luxury skincare brand, such dismissive service and lack of quality control are unacceptable. This experience has been a complete disappointment, showing that customer satisfaction is clearly not a priority for Darphin. After this, I no longer plan to purchase products from the brand.
I ordered a Darphin sunscreen online, expecting reliable sun protection from a premium skincare brand. However, after applying the product, I noticed a troubling reaction: my face appeared several shades darker, as if the sunscreen had caused skin darkening instead of protection. I contacted custom...
I purchased a Darphin serum directly from the brand’s official website, but the product I received is extremely disappointing. Instead of having the expected serum texture, it feels just like water. This makes me suspect that the product may have been diluted. I honestly regret not buying it from a...
I purchased two Darphin Intral Summer Care Sets from Kozmevit (Order No: KV180451412) in April 2025, paying a total of ₺3,540.00. Unfortunately, one of the sets turned out to be defective. The sunscreen included in the set crumbles and pills in my hands when applied, making it completely unusable. ...
I have purchased many Skinceuticals products, but recently, I noticed that one of the serums I bought had a dark color and an unusual smell. When I contacted the retailer, they ignored my concerns. Not trusting the product, I tried to reach Skinceuticals’ customer support in Turkey, but there is no...
Last week, I purchased Skinceuticals Glycolic Renewal Gel from Sachane.com, which was listed as an authorized reseller on Skinceuticals.com. However, when the product arrived, I was shocked to see that it had leaked inside the packaging. After checking online, I found another complaint showing the ...
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