I bought a 2021 Dacia Dokker from the Şanlıurfa Fırat branch, and I was told that the seat covers would be replaced under warranty. In January 2024, I finished all the required application steps for this, but there has been no advancement since that time. I’ve reached out several times, but the dealership staff seems uninterested in resolving the issue or giving any updates. This delay has made me feel overlooked as a customer. I kindly ask for a swift resolution to this issue, as it is unreasonable to wait this long for a service covered by warranty. I trust that Dacia will address this issue with the seriousness it deserves and provide the support that customers like myself were assured of.
I regret purchasing my 2022 Dacia Duster 1.3 TCe Journey automatic. The vehicle has been problematic from the start, making noise during gear shifts and vibrating when stopped. I took it for its first service at Antalya Dakik and mentioned these issues, but they dismissed them as 'chronic.' When I b...
I purchased a 2024 Seat Ateca, and soon after, I noticed issues with the front passenger and driver window controls—they don’t operate properly. When I reported this problem to the authorized service center in Antalya, Başaran Oto, they claimed the issue was due to “external factors” because I had w...
In 2022, I purchased a Dacia Duster from Tepretoğulları Dealership. Three months after the purchase, the vehicle encountered a turbo issue, which was resolved with a replacement part. Fast forward to May 2024, and the multimedia system has malfunctioned at least 5-6 times since its purchase. Each ti...
I purchased my Seat Ateca in December 2023 and, overall, I’m satisfied with the car. However, the air vent grilles have a chronic defect. When one broke, I contacted the dealership, but they informed me that it wouldn’t be covered under warranty. To my surprise, I’ve seen other customers have simila...
On December 19, 2023, my Dacia Duster vehicle, which was still under warranty, issued a warning about the risk of motor failure. I contacted the Dacia Headquarters, and my car was towed to the authorized service center. A day later, a diagnosis was made, indicating the need to replace 4 injectors an...
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