ID:27437414
1
Mehmet is completely dissatisfied with the result

Dacia Duster Injector Problems and Void Warranty

Dacia Duster Injector Problems and Void Warranty
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Mehmet
Dacia
January 02, 2024 5:36 pm
84

On December 19, 2023, my Dacia Duster vehicle, which was still under warranty, issued a warning about the risk of motor failure. I contacted the Dacia Headquarters, and my car was towed to the authorized service center. A day later, a diagnosis was made, indicating the need to replace 4 injectors and the diesel filter, all of which were covered under warranty. An approval letter was sent to Renault Headquarters for the warranty-covered replacement.

A week later, the Renault technical team stated that the simultaneous failure of all 4 injectors was fuel-related and fell outside the warranty coverage. Despite the clear inclusion of "Injectors" in the Warranty Agreement, the company refuses to cover these expenses, leaving me in distress for the past two weeks.

I request the correction of this behavior, which is not befitting of Renault's reputation, and the resolution of my ongoing inconvenience caused by the denial of warranty coverage for the injectors.

Dacia Logo
Dacia
January 03, 2024 11:39 am (18 hours after complaint)
Mehmet
Mehmet
January 03, 2024 5:32 pm

From now on, anyone considering purchasing a vehicle from Renault should think twice! Unfortunately, injectors, which are covered under the warranty as per the contract, are not being replaced! They say they would cover 1 or 2 injectors as a company, but when it comes to 4, they refuse! Parts that are clearly stated to be covered under warranty in the contract are now being subjected to excuses of 1 or 2 units! Has Renault become so impoverished that they can't replace 4 injectors, and we are unaware of it? Below is the Contract of Parts Covered Under Warranty. They should not forget that I will seek my rights legally and on internet and social media platforms!

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